Our commitment: protecting your personal data.
Personal Information is any information that can be used to identify, distinguish, or contact you. This includes your name, phone number, email address, billing information, ID number, device model, location, or other data that is specific to you.
Why do we collect Personal Information?
We want to make sure you can safely and legally use our platform. We use the personal information we collect to give you a secure, efficient, and bespoke experience. When necessary, relevant, and reasonable, we may collect, use, process, and look at your personal information to:
- Prevent potentially illegal or prohibited activities like fraud and abuse;
- Process transactions;
- Send you notices about your transactions;
- Collect fees;
- Fix technical issues and security risks;
- Filter offers based on your citizenship and/or location;
- Check information for accuracy, and verify that with third parties;
- Notify you about changes in the service;
- Customize and personalize your experience in the app and website;
- Measure how you use our app and website, and optimize product design.
When we can, we aggregate and anonymize information. We remove any personally identifiable information and present data as categories. We do this so that you are never identified as an individual. Any information processed in this way is not considered personal information.
What Personal Information is collected and for what purpose?
Analytics information when you use our services
Whenever you visit the Monico website, use the Monico app, or use Monico services on another app or website, we collect information sent to us by the device you use to access our platform. This may include your IP address, device information (for example, the device name and type, operating system, system language, and browser type,) location, and pages you accessed on our website. We use this information to improve and optimize your experience based on what device you have and where you are located. We may also use your information to filter token offers displayed to you based on your geographic location.
Contact information when you contact us for assistance
On the Monico app and website you have the opportunity to ask us questions through the email form, chat, and other contact methods provided. We may ask for your contact information (e.g. name, email address, phone number, location, etc.) when you get in touch with us. We use this information only in connection to answering your query.
If you receive emails from us, we may use analytics tools to capture data about when the email is opened or when a link in the email is clicked. This data helps us measure how effective our communications and marketing campaigns are.
Personal information to verify your Monico account
When you run the Monico app after a new installation, or when you run the app after clearing app data, we generate a unique and random device ID associated to your device on our server. This device ID is used to identify you on all transactions on the Monico app.
Activity details when you transact on Monico
When you buy or sell on Monico, or perform other activities on our platform, we may collect information about your transactions. This information includes time and date of the transaction, your name, IP address of your device, sender and receiver cryptocurrency wallet public addresses, and transaction amounts. This is in accordance with our fraud prevention and anti-money laundering measures.
We may also collect information about how you use and interact with the Monico app or website to prevent, identify, or mitigate malicious or suspicious behavior. For example, we may look at connection logs for indications of Distributed Denial of Service (DDoS) attacks. We may also evaluate your access devices for any indication of malicious software that may affect your security on the Monico platform or the availability of Monico services.
How we share your Private Information
We use several trusted third-party service providers for certain data processing, data storage, data analysis, and fraud prevention tasks. We use these service providers based on their high data protection and security standards. We only share to them information that is required to perform their service. Any information shared with them is treated confidentially and used only to facilitate your transaction.
We may share personal information with partner financial institutions that require information about you and your transactions when using their services.
We may share your personal information with law enforcement agencies, government agencies and/or officials, or other third parties. We will do this when we are compelled to do so by a subpoena, court order, or a similar court procedure. We may also disclose your personal information if we believe in good faith that disclosure is necessary to prevent financial or physical harm.
Other companies may sign up for our service and perform token sales on our platform. If you participate in a token sale, we may share your personal information with these companies to facilitate the transaction, send announcements about the company’s token sale, and comply with Know-Your-Customer (KYC) and Anti-Money Laundering (AML) rules that the company is subject to. These companies are not allowed to use this information for any purpose without your express consent. Please note that companies will have their own terms and conditions and privacy policies, and Monico cannot be held responsible for their operations, including but not limited to, their information practices.
How we secure your private information
Your private information is processed by Monico, a platform built by Sterling Openovate Corporation (doing business as Sterling Tech) in the Philippines. We store and process your personal information in cloud servers and computers located in the Philippines, Singapore, the United States, and elsewhere in the world where Monico and its service providers are located.
Your personal data is protected with a mix of electronic, physical, and procedural safeguards. Your private keys are stored exclusively on your access devices. Our servers use firewalls, data encryption, and user access controls to electronically safeguard our systems. We also audit and test our systems and policies regularly to ensure protection of your data. We enforce physical security controls to our premises and files. Access to your personal information is restricted to personnel that require it in their work responsibilities. Our corporate and physical structure allows us to limit and audit personnel authorized to access, view, analyze, and manage your data. Third party service providers are regularly vetted to ensure compliance with our internal data privacy and information security standards.
How you can manage your personal information
How we will let you know of changes to this policy?